Frequently Asked Questions
Shipping & Delivery
How Do I Get the Correct Light for My Room?
Measure the ceiling height then measure the room size and give us a call so we can personally get the correct light output for the room, or if you have had enough light from a previous fitting then let us know what lamps you have had and what wattage they were to receive the same output in LED.
What If I Have a Plastered Ceiling Rose?
This can limit your choices; however, we have a huge range to choose from. We would need to know the inside diameter of where the light is fitted to the ceiling, the middle-inset part of the plastered ceiling rose, then we will be able to make sure what you choose will look amazing.
What Is Built-In LED?
If a fitting comes with built-in LED, these are usually supplied in a warm white or cool white colour only. This means if you have other lighting in the room ideally these should be the same, so all the lighting is the same colour temperature, i.e. for a lounge maybe think what colour the Christmas tree lights are?
How Long Will Built-In LED Last?
We offer the Guarantee covered by the manufacture generally most of our suppliers have over 2 years warranty some even as much as 7 years on fittings.
Do We Offer a Design Service?
Yes, we can travel to you for a fee of £180 this will be refunded upon an order being placed, please contact us to arrange an appointment.
What Happens If My Fitting Is Faulty?
We would need to know about any breakages within 3 days of you receiving the goods. Please contact the showroom by email stating what’s faulty along with supporting photography.
How Can I Get the Size of A Fitting Right?

Ok, probably the most often asked question will it look too big or too small?

I would suggest cutting a piece of cardboard out to the size of the fitting seen in the showroom, for example, if it’s 400mm then cut the cardboard to this round size. For a better idea, cut two pieces out and join them together by making a slit in one of them. This will allow you to hold it in place to see if this fills the space well or not.

How Long Will Delivery Take?
Usually, most fittings are available within 1 week apart from a few companies where the fitting come from further afield.
What If the Light Is Out of Stock?
We would let you know as soon as possible that the fitting you have ordered is out of stock and give you an expected date of arrival in our experience sometimes this can change due to freighting times.
Are Lamps Included with The Fittings?

Lamps are no longer supplied as you currently have a choice of using Led or Halogen.

LEDs run at a much lower cost on your energy bill as they do not produce as much heat as halogen, therefore, prolong the fitting due to less heat running at the base of the lamp holder meaning it won't crack or split over time. No shattered glass from breaking halogen lamps. With Led, you can choose from 3 different colours. So, to purchase LEDs may cost more, but because of the saving and lifespan, you have an overall win.

How Much Light Does My Room Need?

The below table gives an idea of the lumens needed to light a room:

Length/Width 2m 3m 4m 5m 6m 7m 8m 9m 10m
2m 1000 1500 2000 2500 3000 3500 4000 4500 5000
3m 1500 2250 3000 3750 4500 5250 6000 6750 7500
4m 2000 3000 4000 5000 6000 7000 8000 9000 10000
5m 2500 3750 5000 6250 7500 8750 10000 11250 12500
6m 3000 4500 6000 7500 9000 10500 12000 13500 15000
7m 3500 5250 7000 8750 10500 12250 14000 15750 17500
8m 4000 6000 8000 10000 12000 14000 16000 18000 20000
9m 4500 6750 9000 11250 13500 15750 18000 20250 22500
10m 5000 7500 10000 12500 15000 17500 20000 22500 25000

How Do I Clean My Chandelier?
You may like to know that cleaning your chandelier doesn’t need to take forever. We offer a superb crystal cleaner, not just for crystal, but also for glass. Simply lay a cardboard box or towel on the floor, spray the fitting (this may need repeating), or even try rubbing the crystals with a glass cloth for the ultimate shine.
Are There Any Rules and Regulations About Bathroom Lighting?
Please see the rules and regulations surrounding bathroom lighting in our handy document here.
Which Lamp Do I Need to Replace My Halogen?

Swapping Halogen for LED can all get very confusing! We've put together a handy table to show how much you could save by switching:

Bulb Qty 50W Halogen 3W LED Annual Saving
1 £19.07 £1.14 £17.93
2 £38.15 £2.29 £35.86
3 £57.22 £3.43 £53.79
4 £76.29 £4.58 £71.71
5 £95.37 £5.72 £89.65
6 £114.44 £6.87 £107.57
7 £133.52 £8.01 £125.51
8 £152.59 £9.16 £143.43
9 £171.66 £10.30 £161.36
10 £190.74 £11.44 £179.30
11 £209.81 £12.59 £197.22
12 £228.88 £13.73 £215.15
13 £247.96 £14.88 £233.08
14 £267.03 £16.02 £251.01
15 £286.10 £17.17 £268.87
16 £305.18 £18.31 £286.87
17 £324.25 £19.46 £304.79
18 £343.32 £20.60 £322.72
19 £362.40 £21.74 £340.66
20 £381.47 £22.89 £358.58

* Both LED and Halogen electricity running costs are calculated at 13.1p/kwh running for 8 hours a day for 52 weeks per year

What Wattage Light Bulb Do I Need?

To make sure you get the same brightness from your energy-efficient bulbs, we've put together this chart to compare the wattages of different technologies.

Lumens (lm) 230-375 400-500 700-900 900-1125 1300-1500
LED equivalent wattage 2-4W 5-7W 8-10W 9-13W 13-18W
Compact flourescent equivalent wattage 5W 7W 11W 15W 20W
Halogen equivalent wattage 18W 28W 42W 53W 70W
Incandescent equivalent wattage 25W 40W 60W 75W 100W