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Returns Policy

Returns Policy

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Faulty or damaged goods

Notification of any goods received faulty or damaged must be made in writing by email or telephone and received by us within 3 working days of receipt of goods. Exclusive Lighting will arrange collection of these goods and subsequent dispatch of replacement items or a full refund if required, once the returned goods have been inspected. Exclusive Lighting will not be held liable or responsible for, nor will reimburse, any electricians charges or other costs incurred.
 

Incorrectly ordered goods

Items ordered in error or items that are unsuitable can only be returned provided they have not been installed or used and are still in the original intact and unmarked packaging, including the manufacturers' cellophane wrapping in the case of lampshades. A credit note or refund for the full value of the returned item will be issued once the return has been inspected and found to be in the original condition (please note this excludes all imported and made to order items - see below).

Notification of your intention to return goods must be made in writing by email or telephone within 7 working days of receipt of goods. Any returns must be agreed prior to return by Exclusive Lighting.

 

Imported and Made to Order Items

All items that are imported to order, made to order and all nine-light or more chandeliers are special orders and are non-returnable.
All returns arrangements and costs must be made and met by the customer. Exclusive Lighting will only refund the value of the goods returned by way of a refund or credit note to the same value as the returned item(s) after satisfactory inspection. The refund will be processed within 14 calendar days from receipt of the returned item(s).

Exclusive Lighting reserves the right to charge a re-stocking charge if the request to return the goods is outside the seven working day period.


Incorrectly supplied goods

If Exclusive Lighting supply incorrect goods in error, the company will arrange collection of the wrong goods and subsequently dispatch the correct goods at their own cost.

All the above does not affect your statutory rights as a consumer.


Cancellations

You have the right to cancel an order that you have placed, or a particular item on an order that has been placed, at any time up to seven working days after receipt of goods. Cancellation must be advised in writing by email or telephone (this exclude special orders - see above).


Disclaimer

All dimensions, technical data, text and product images are for guidance only, and Exclusive Lighting cannot be held responsible for their accuracy. If in doubt, we recommend contacting the manufacturer or a qualified electrician. Photographic representations are provided by the manufacturers and, due to technical limitations, colour variations may occur.

Exclusive Lighting will not be liable for or reimburse any additional costs incurred by our customers.