Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.

Cancellations, returns and refunds

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.

1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

1.24 You will not have any right to cancel an order for the supply of any of the following goods:

(a) medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.

(b) a contract for passenger transport services - such as bus, rail or flight tickets.

(c) the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.

(d) the supply of goods that are made to the customer's specification or are clearly personalised.

(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.

(f) the supply of newspapers, periodicals or magazines.

(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.

(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.

(c) combine goods with other goods after delivery so that they become inseparable.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Orders delivered to outside the UK may be subject to import duties and taxes when they reach their destination. You will be responsible for paying any such import duties and taxes.

Privacy statement

The information you provide us with will not be passed on to third parties and will be treated as strictly confidential by Exclusive Lighting.

Order Security

If you would like to have your item delivered to an address which is not registered to the credit/debit card our security team will contact you. In some cases we will require further security information and identification to be provided by the customer who will need to fax or email the required information to our security team.

Non-Faulty Goods (non special order items)

Under the new distance selling regulations you have the right to cancel this contract with Exclusive Lighting and return your goods for a refund within 14 working days from the day after you receive the goods.

Please contact Exclusive Lighting as soon as possible by telephone if you wish to cancel an order before it is dispatched.

It is the customer’s statutory duty to take reasonable care of the goods whilst in their possession. Therefore the goods need to be returned ‘with’ the original packing in perfect condition. Please make sure that you use plenty of protective wrapping.

It is highly recommended that you use a signed for service to reduce the chance of the parcel getting lost on the return journey. We cannot provide a refund for any lost or damaged returns.

We appreciate that the boxes need to be opened to inspect the goods, however all returns need to be in a resell able condition. Therefore we cannot refund on heavily damaged product boxes as we are unable to re sell them. Please ensure that you do not write on item boxes and avoid the use of excessive tape such as duct tape/heavy duty tape. The customer is responsible for delivery charges back to us.

A refund for the goods will be made by the same payment method and to the same card that was used to make the purchase. All refunds will be undertaken within 30 days of cancellation. Please note credit/debit card refund can take 4 working days to clear.

A Return Merchandise Number (RMA) must be obtained: to request a RMA form please email: Info@exclusivelighting.co.uk

Business Customers - We do not accept unwanted products back . All orders which are purchased on a business credit/debit card or under a business name are classified as a Business Transaction, therefore we are unable to accept returns that are unwanted or left over from a job.

Special order items

Please be aware that special order items are bought in for you the purchaser. We do not stock these items as they are bespoke. For this reason we do not accept returns on special order items. For more information please email us at Info@exclusivelighting.co.uk

All items that are imported to order, made to order and all 9 light or more chandeliers are special orders and are non-returnable.

Faulty Goods

If you discover your purchase to be faulty within 30 calendar days of purchase please contact us by email Customer services: Info@exclusivelighting.co.uk

With some products the manufacturers would require the customer to contact them directly.

In these cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly.

Any goods returned faulty ( within 30 calendar days ) will be repaired or replaced and sent back to the customer carriage free.

Any goods returned for credit which are not found to be faulty will be returned to the customer with a minimum £10 carriage and administration charge. You must return the complete package, including accessories to us. Any items that are missing, when the product is returned to us will also be charged for - However this is at the discretion of our Customer Services team.

All goods must be signed for by an adult aged 18 years or over on delivery.

Upon delivery of the Products to our carrier we will send you a confirmation of shipment by e-mail provided you have indicated an e-mail address on the Order Form.

Delivery charges and estimated timescales are specified in the delivery Tariffs section and also when you place an order. We make every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Certain items may ship by post and cannot be tracked once they have entered the postal system. All other shipments use carrier delivery for maximum security and tracking.


In the event that the product becomes faulty due to the manufacturing process it will be covered by the manufacturers warranty for at least 1 year. Some products have a longer warranty and this will be shown on the product listing at the time of purchase. We are happy to contact the manufacturer on behalf of the customer to assist with a warranty claim, however we have no obligation to do so.

Contract of Sale

The contract of sale between Exclusive Lighting & the customer is binding once the purchased items are dispatched from our premises. Before this period of time both the customer and Exclusive Lighting has the right to cancel the sale at any time even if you have received an order confirmation email.

Accuracy of Published material

Whilst we endeavour to make sure all the information on our website or promotional material is accurate on occasions a mistake may occur. Examples of this include: the price, description or availability of a product you have ordered. In the event of such an error a full refund will be given if you no longer wish to continue with the transaction.

Damaged Goods

Unfortunately on occasions items become damaged in transit as we do ship breakable goods it is inevitable that this can happen.

If you believe that your item has been damaged in transit we require you to notify us within 24 hours of taking delivery. Notification may take place by telephone but the best method is by email. After 24 hours we are unable to offer a free part.

You will need to provide photographs of the damage by email.

Once we have received this information we will process either replacement parts or a full exchange of the product.

Where an exchange is required we will either arrange a collection or refund the return postage costs.

We aim to process a replacement of a damaged item/parts within 7 days, however times may vary.

You will be given an estimated time frame for replacement/parts as soon as possible via email.

Delivery Information:

Exclusive Lighting aim to dispatch all paid orders within 7-10 working days, unless otherwise stated. This gives us enough time to order goods in from the manufacturers and dispatch them to our customers. We will email you when your goods have been dispatched. Full details of our delivery charges are listed on a separate page titled 'DELIVERY COSTS'. Any questions can be emailed to Info@exclusivelighting.co.uk or telephone us on 01322 555306 for more help.

Please note delivery times may be slightly longer than usual at present due to the current pandemic.

Customer advice: Exclusive Lighting recommend no trades-person or electrician be booked to undertake any works until your order is received, inspected and found to be suitable for the use intended. We will not be held responsible for any subsequent cancellations of such bookings, nor reimburse any costs involved. Exclusive Lighting will not accept responsibility for failure of delivery by couriers used as we have no control over this.

A credit note or refund for the full value of the returned item will be issued once the return has been inspected and found to be in the original condition (please note this excludes all imported and made to order items - see below*).

All items that are imported to order, made to order and all 9 light or more chandeliers are special orders and are non-returnable.

Exclusive Lighting will not be liable for or reimburse any additional costs incurred by our customers.


Information shown on this website is intended for guidance only.

Content, information, price and availability is subject to change at our discretion without prior notice to you. Any such changes will apply to subsequent orders placed. We do provide a service to you as well as links to other websites. We make no representation or warranties of any kind (except when we are dealing with you as a consumer as defined in Section 12 of the Unfair Contract Terms Act 1977), express or implied, with respect to our website or the information, content, materials or products included in our site including without limitation, warranties of merchantability and fitness for a particular purpose.

Additionally, we do not represent or warrant that the information accessible via this website is accurate, up to date, uninterrupted or error free. We do not guarantee that this website will be compatible with all hardware and software which may be used to view its content. In no event shall we be liable for any special, incidental or consequential damages, or for interrupted communications, loss of data, loss of profits, reverses or viruses which may affect your computer equipment, software, data or other property as a result of you accessing, using or browsing our website or you downloading any of the materials, data, text or images contained within.

All dimensions, technical data, text and product images are for guidance only and Exclusive Lighting cannot be held responsible for their accuracy. If in doubt we recommend contacting the manufacturer or a qualified electrician. Photographic representations are provided by the manufacturers and due to technical limitations colour variations may occur.